Job Reference: Service Manager – St Austell (THOMRAWMPL1123)

Service Manager - St Austell

St Austell

Salary: £25,740

Hours: 37.5

Closing Date: 15/04/24


Job Description

Havencare is a forward-thinking and growing charity.  We have been making a difference for 35 years, changing the lives of people who have learning disabilities, autism, brain injuries, and other support needs. Our big aims include every person having a home that is right for them, and support for the life they choose.

At Havencare, first and foremost, we are looking for outstanding people who align with our values of Transparency, Quality and Engagement.

About the Role

As Service Manager for this service, you will work with the Hub Leader & Registered Manager to role model outstanding support whilst also undertaking duties such as Rota planning, appraisals & supervisions, risk assessments, support planning and coordinating the regular training of your team. You will be able to use your IT skills to effectively use basic systems designed for efficient reporting.

You will work on-shift, leading your team in outstanding practice whilst overseeing 2 people we support and their staff teams. You will lead the principles of “nothing about me without me”, ensuring the supported person’s voice (behaviours, expressions, actions, words) is heard, and they are leading their support planning, delivery, and review.

This opportunity is based within a supported lifestyle project for 7 individuals living in their own flats who receive 1:1 support at different times of the day and have access to our shared support hub. The hub is a unique dimension to Supported Living and you will be part of a team supporting individuals as a point of contact, with their planned activities and personal care requirements, as well as moving & handling people and providing distress behaviour support (when required). ​

We are looking for people who can engage with different personalities and bring energy, adaptability, creativity, humour, patience, and commitment to a support leadership role where every day is different. ​​

About you

You will have experience of providing services for people with learning disabilities and autism, familiarity with supervising a team, and a current working knowledge of CQC regulation would also be advantageous.

You will work closely with family, external agencies, and your colleagues – using the expertise of others to ensure access to a holistic, truly person-centered service. You will demonstrate your ability to plan, deliver, and review support on an outcomes-focused pathway, considering positive risk taking to develop skills and have meaningful experiences. You will be driven to continuously improve the service and performance of your team to enable the people we support to direct their own lives by having opportunity, choice, and control.

A robust and methodical leader who is not afraid to be an active team player is essential. Excellent time management and organisational skills are essential. Be a role model for outstanding support and for both ladies and their team. Driven to continuously improve provision and performance of your team to enable them to direct their lives by having opportunity, choice and control regardless of capacity.

This is a 24 hour, 365 days per year service and you will need to be flexible to work as the service requires, including mornings, daytime, and weekends.

About ‘Mr R’

‘Mr R’ likes Costa chit chats and walking to the local market. Experience of Autism and diabetes is desirable or a thirst and interest to learn is essential. He can at times experience a decline in his mental health and needs his team to be sensitive, reassuring and a confidence to not take what he can say personally. A person that will help him develop his confidence, budgeting skills and to process his week, to include appointments and events. Understanding learning disabilities, Autism and sensitivity to mental health is a must.

About ‘Miss T’

‘Miss T’ likes it when you sing with her, engaging in intensive interaction or driving to a National Trust Garden. Experience of working with people with profound difficulties is desirable but a warm, nurturing, and fun approach to meeting her needs is essential. ‘Miss T’ requires strict dietary guidelines and for her team to ensure risk management of this is paramount. ‘Miss T’ and her team are currently looking at how to encourage and adopt a meaningful week that includes activities she likes when she is not attending her other day commitments. You will need to be confident with moving and handling and encourage engagement in exercises to support her mobility and strength.

If you share the passion to improve lives and opportunities, then this could be a great opportunity for you to work in an environment that cares about people supporting people.

‘Mr R’ is happy to be supported by both males and females. It is preferred that ‘Miss T’ is supported by females, but we believe that the role of Practice Leader could be achieved by both males and females. ‘Miss T’ has her own vehicle, so a clean driving license is essential.

About the usual working pattern:

This will post requires weekday, weekend, morning, afternoons and evenings.  Support delivery can begin at 7am through to 10pm. There is the opportunity to work shorter and longer days.

We facilitate a 2-week rolling pattern for continuity of delivery.

We will provide you with:

  • Quality training and development opportunities to maintain and enhance your skills and knowledge
  • Free 24/7 confidential Employee Assistance Programme (EAP) to support your health and wellbeing
  • Big financial rewards through our Refer a Friend Scheme
  • Vouchers at Christmas, your work anniversary, and your birthday
  • Paid DBS
  • The opportunity to earn overtime.
  • …and more!

Essential for the role:

Full UK driver’s license and have use of a car.

  • This post is subject to an enhanced DBS check and subscription to the Update Service; right to work in the UK and two satisfactory references.